Returns and Refund Policy | CatPet
Owned and Operated by S&O Group LLC
30 N Gould St, STE R, Sheridan, WY 82801
Our Commitment to You
At CatPet, your satisfaction is our top priority. We offer premium pet supplies, and if you’re not completely satisfied with your purchase, we’re here to assist.
Returns
You may return most new, unopened items within 30 days of delivery for a full refund. All items must be returned in their original packaging and in a resealable condition.
To initiate a return, please contact our Customer Support team at support@catpet.com with your order number and reason for return.
Refunds
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days and credited to your original payment method.
Please note: shipping fees are non-refundable unless CatPet shipped the wrong or defective product.
Exchanges
If you received a damaged or defective item, please contact us immediately with photos of the product and packaging. We will gladly arrange an exchange or replacement at no additional cost.
Important Shipping and Delivery Notes
International Orders Disclaimer:
For international shipments, import taxes, customs duties, and other fees imposed by the destination country may apply. These charges are not included in product prices or shipping costs and are the buyer’s responsibility.
CatPet and S&O Group LLC are not liable for delays, seizure, or destruction of packages by customs. Buyers must comply with their country’s laws and regulations regarding imported goods.
If a shipment is returned due to customs issues, CatPet will not be responsible for product or shipping refunds. Any subsequent delivery attempts after a return will require the buyer to cover shipping costs.
Delivery Timing
All delivery dates are estimates only. CatPet does not guarantee specific delivery times. For urgent needs, please order well in advance.
Contact Us
For any questions regarding returns, refunds, or orders:
- Email: support@catpet.com